Processing time

ALL ITEMS ARE COMPLETELY CUSTOM - HANDMADE TO ORDER IN LOS ANGELES. ORDERS WILL TAKE 3-6 WEEKS TO SHIP, unless otherwise stated in the item’s listing.

Shipping

WE OFFER FREE UPS EXPRESS SHIPPING FOR ALL ORDERS. SHIPPING ALWAYS INCLUDES FULL INSURANCE and a required SIGNATURE upon delivery.

return policy

DUE TO THE CUSTOM NATURE OF OUR ITEMS, ALL SALES ARE FINAL. HOWEVER, WE WANT YOU TO BE 1000% HAPPY WITH YOUR PURCHASE. WE ARE MORE THAN HAPPY TO MAKE SMALL possible ADJUSTMENTS.

warranty

ALL ITEMS COME WITH A 5 YEAR WARRANTY, WHICH COVERS ANY DAMAGE THAT IS BEYOND NORMAL WEAR AND TEAR. THE WARRANTY DOES NOT COVER LOSS OF A STONE(S) WE RECOMMEND INSURING YOUR JEWELS AS SOON AS YOU RECEIVE THEM. WE RECOMMEND BRITECO AND JEWELERS MUTUAL. IN THE EVENT OF A LOSS, WE ARE MORE THAN HAPPY TO WORK WITH YOUR INSURANCE COMPANY TO REPLACE YOUR POSSESSION. PLEASE NOTE, THESE EVENTS ARE RARE BUT DO HAPPEN.